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STRATEGIC RENEWAL
Journal Of Cost Management
Staff
Editorial Advisory Board
EDITORS-IN-CHIEF

Catherine and Joe Stenzel

DIRECTOR, FINANCIAL REPORTING AND MANAGEMENT PUBLICATIONS

Bruce Safford

EDITOR

Grant Gordils

GRAPHIC DESIGNER

Branwen Santos

ADVERTISING REPRESENTATIVE

Terry Storholm
(651)687-7327
(800)322-3192

REPRINTS

Lont & Overkamp
(973)942-5716

RON BLEEKER
Director, Cost Management
Systems Program
CAM-I

JAMES P. BRAMANTE
Partner
IBM Business Consulting

JAMES A. BRIMSON
President
Activity Based
Management Institute

WILLIAM F. CHRISTOPHER
President
Management Innovations Group

GARY COKINS
Strategist, Performance Management Solutions
SAS/Worldwide Strategy

ROBIN COOPER
Professor of Management
Emory University

ROBERT G. EILER
National Director
of Cost Management
PricewaterhouseCoopers

GEORGE FOSTER
Wattis Foundation Professor of Accounting
Stanford University

JOHN G. KAMMLADE
Vice President
Unitech Systems, Inc.

ROBERT S. KAPLAN
Marvin Bower Professor of Leadership Development
Harvard University

BUD KULESZA
CFO
ITT Automotive

PETER M. LENHARDT
Principal
Lenhardt & Cotton, LLC

BRIAN MASKELL
President
BMA, Inc.

CJ MCNAIR
Chandor Professor of Accounting
Babson College

MICHAEL W. ROBERTS
President
Jarney Management

WILLIAM A. SCHIEMANN
Chairman and CEO
Metrus Group, Inc.

ARTHUR M. SCHNEIDERMAN
Independent Consultant
www.schneiderman.com

RICHARD J. SCHONBERGER
President
Schonberger & Associates, Inc.

JOHN K. SHANK
Noble Foundation Professor of Managerial Accounting
Dartmouth College

PAUL A. SHARMAN
President Focused Management Information, Inc.

PETER B.B. TURNEY
Chief Executive Officer
Cost Technology, Inc.;
Adjunct professor, Darden
Graduate School of Business
University of Virginia

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JOURNAL OF COST MANAGEMENT (ISSN 0899-5141) is published bimonthly by Warren, Gorham & Lament, division of RIA, 395 Hudson St., New York, NY 10014.This publication is designed to present accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If legal or accounting advice or other expert assistance is required, the services of a competent professional should be sought. Editorial offices: We encourage readers to offer comments or suggestions to improve the usefulness of future issues. Contact Grant Gordils, Editor, RIA, 395 Hudson St., New York, NY 10014; fax (212) 367-6314; phone (212) 367-6511; or e-mail grant.gordils@riag.com. Subscription rates: $225/year for subscribers in the United States and $290/year for subscribers elsewhere. Printed in U.S.A. Periodicals postage paid at New York.

Copyright © 2003 by Warren, Gorham & Lament, RIA. All rights reserved. No part of this journal may be reproduced in any form—by microfilm, xerography, or otherwise—or incorporated into any information retrieval system without the written permission of the copyright owner. Requests to reproduce material contained in this publication should be addressed to Copyright Clearance Center, 222 Rosewood Dr., Danvers, MA 01923, (978) 750-8400, fax (978) 750-4744. Requests to publish material or to incorporate material into computerized databases or any other electronic form, or for other than individual or internal distribution, should be addressed to RIA, 395 Hudson St., New York, NY 10014.

©2003 - Reprinted with permission from the May/June edition of the Journal Of Cost Management (Volume 17 Number 3)
Author: John Kittredge of CEO Performance Inc.
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